Free USA Shipping Today Only!

FAQs

Q: I was charged for my order but I've never received a tracking number. What's going on with my order?

A: Please allow up to 3 business days from order date to receive your tracking #.  

Q: I live outside the United States, Where is my order?

A: A tracking number will be provided, but once the item is outside of the US, it will not be tracked. Please allow 10-20 business days for international shipping as each country's system for delivering packages is different.

 

Q: Why isn't my tracking number working?

A: Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it.  If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

Q: Can I get a discount if I order more than two items?

A: Strobeat does not currently offer a discount for slightly larger than normal orders. If you are a retailer interested in buying our products wholesale, though, please email us at sales@strobeat.com so we can discuss the details with you.

 

Q: Is there a customer service telephone number that I could call?

A: We do not currently have a dedicated phone line for customer service. Please email us at hello@strobeat.com in order to receive prompt customer service. Include your order number in the email, if applicable, so we can quickly answer your questions.

We send awesome emails

Subscribe to our mailing list and get 10% off your first order!