Returns, Cancellations, Refunds, Exchanges
We offer a 30 day satisfaction guarantee on all purchases. Your return items must be sent back in the condition you received it, non damaged and with tags attached, within 30 days of your purchase. We issue refunds on the original payment method excluding all taxes and shipping costs.
Exchanges: Please read the following blanket policy: Our policy lasts 30 days. If 30 days have gone by since the delivery date, unfortunately we can’t offer you an exchange or refund.
There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Customers are responsible for all return shipping expenses. Returns will be processed in 3-5 days upon receipt. Refunds or exchanges will not be given until we have received and processed your order.
Shipping: Items may take 1-2 weeks depending on location to ship/receive.
Please use our customer support email at Hello@Strobeat.com for any questions!